Girl Scouts of Utah
  • 08-Feb-2018 to 09-Apr-2018 (MST)
  • Member Support
  • Salt Lake City, UT, USA
  • $12-$14/hr
  • Hourly
  • Part Time

Position:                               Member Support Specialist

Responsible To:                   Director of Training and Member Support

Part Time:                             Afternoon's 2:30-6:30 P.M.


 Why Work at Girl Scouts?


Girl Scouts is the second most-trusted national brand. Founded on the legacy of Juliette Gordon Low and fueled by a century of caring adults, we are committed to building girls of courage, confidence and character in local communities. We believe in the POWER of G.I.R.L. and enable Kindergarten through High School-aged girls to find their inner Go-Getter, Innovator, Risk-Taker and Leader.


Locally, our team is driven to connect more girls to Girl Scouts in our rapidly growing state. To be relevant in today's world, we are transforming the girl and adult member experience. And, to lead this transformation, we are building a staff team of innovative, agile, tenacious, adaptable, committed and performance-driven individuals to engage next generation Girl Scouts, leaders and parents

Job Purpose:

  • To provide exceptional customer service to all customers, visitors, and staff members by performing a wide variety of administrative and clerical support tasks including reception, member assistance, data entry, and general office duties.

Job Accountabilities:

  • Serve as the face and voice of Girl Scouts by providing front-line external customer service:
    • Serve as the first point of contact for inquiries via phone, email, web, or in person.
    • Provide high quality customer service to volunteers, girls, customers, community members, and staff members. Answer all incoming telephone lines and emails in a friendly and courteous manner. Solve customer concerns wherever possible and direct calls to appropriate staff members as needed.
    • Demonstrate a sense of urgency and concern in resolving customer challenges.
    • For email and voicemail queries, provide initial response to the customer within 2 hours of receipt.
    • Enter memberships and registrations into Volunteer Systems.
    • Maintain integrity of Volunteer Systems database by entering information quickly and accurately
    • Monitor and manage the main line voicemail.
  • Support internal business processes and provide internal customer service:
    • Enter and maintain accurate data and records related to membership, program, adult learning and camp registrations. Check forms for accuracy and make necessary corrections as needed.
    • Perform data entry of registrations for all pathways and handle all related correspondence, including confirmations.
    • Perform refunds, cancellations, and transfers as needed.
    • Reconcile membership and activity reports to support the various departments' needs.
    • Schedule and maintain room reservations by staff, volunteers and outside organizations.
    • Perform clerical and administrative office duties as assigned. These may include, but are not limited to, data entry, filing, copying, binding, laminating, mailing or other organizational duties.
    • Perform other duties as assigned.
    • Job duties may be subject to change pursuant to the activities of the department and the organization as a whole.

Staff Member Role in Mission Efforts:

  • As a staff member, you are a representative of Girl Scouts of Utah. People form their impressions of the council, in part, based on their interaction with you. Every personal contact is with a current or potential donor to or member of the council, and thus, these impressions can influence their actions.
  • As a staff member, it is your accountability to work respectfully, collaboratively, and cooperatively with other staff members, volunteers, members, and community representatives to ensure results for mutually acceptable goals.
  • All staff members are required to join the Girl Scout movement, accept the belief and principles of the Girl Scout movement, and have the ability to work with diverse populations.
  • Staff members will contribute to the overall effectiveness of the council by assisting different departments during a busy time or time of support as deemed by the team leader.



  • Minimum one year office and customer service experience.
  • Outstanding customer service skills while working with a variety of people.
  • Excellent oral communication skills with the ability to speak clearly in person and over the telephone.
  • Exceptional written communication skills with the ability to edit work for spelling and grammar, present numerical data effectively, and able to read and interpret written information.
  • Strong organizational skills, ability to multi-task, and demonstrated ability to handle high-volume tasks with accuracy.
  • Computer proficient in Microsoft office, spreadsheets, databases, email, and internet applications.
  • Demonstrated ability to maintain confidentiality with work-related information.
  • Demonstrated ability to plan, organize, and prioritize workload, while managing multiple deadlines.
  • High school diploma or equivalent.
  • Experience with multi-line telephone system preferred.
  • Girl Scout experience preferred.
  • Bi-lingual English/Spanish oral and written communication skills preferred.
  • Ability to work as a part-time, non-exempt staff member. Occasional evenings and weekends may be required.
  • Ability to sit at a workstation for up to 2 hours at a time.
  • Ability to view a computer screen for up to 2 hours at a time.
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